Advanced Order Fulfillment

Fulfill Complex, Bundled Orders Quickly

Today, all 10 of the world’s top 10 communications providers* rely on TIBCO, to speed up time-to-market for new product packages – from concept to cash.

Communication companies operate in one of the most competitive environments. Not only do they need to keep pace with emerging technologies, they also need to ensure they are the first to deliver technological benefits in the form of new offerings to their customers. Furthermore, the recent spate of mergers and acquisitions, resulting in varied lines of business, has forced providers to review their existing systems and processes so they can efficiently and quickly package new offerings for existing and new customers and markets.

Consider a communication service provider with both mobile and landline businesses that recently acquired a major television company. They decide to provide a unified front to their customers, rolling out product bundles of mobile, traditional phone, and TV services based on these products in their portfolio – regardless of line of business. And they want to roll out the bundles quickly, to gain competitive advantage, retain customers, and increase customer wallet share.

TIBCO's Advanced Order Fulfillment framework can automate and accelerate the entire process and handle volume increases, while leveraging existing legacy systems and processes. Using TIBCO's real-time event-driven infrastructure technology, business process management (BPM) technology, and complex event processing (CEP) technology, customers have achieved following benefits:

  • Eliminate errors: Eliminate errors germane to manual activities, ensure orders are right the first time.
  • Scale: Handle increasing order volumes and increase productivity up to 50%.
  • Improve customer satisfaction: Quickly provide tailored product offerings.
  • Reduce time-to-market: Quickly adapt to changes and customize competitive offerings in weeks instead of months. Reduce order processing time from days to minutes.

*based on Fortune July 2009 global company list by revenue